30-Day Return & Refund Policy

Returns & Eligibility

Our return policy lasts 30 days from the date of delivery. If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

• Items must be unused, uninstalled, and in the same condition as received.
• Items must remain in their original packaging.

Partial Refunds & Restocking Fees

Restocking fees or partial refunds may apply depending on the return condition:

• A restocking fee may be deducted from your final refund amount depending on the reason for the return.
• Partial refunds may be granted for any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Refund Process

1. Inspection: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
2. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 to 5 business days.

Late or Missing Refunds

If you haven’t received an approved refund yet:

1. Re-check your bank account or credit card statement.
2. Contact your credit card company or bank, as processing times vary before a refund officially posts.
3. If you’ve completed these steps and still haven't received your refund, contact us at sales@ocsparts.com.

Exchanges

We only replace items if they arrive defective or damaged. If you need to exchange an item for the exact same part, email us at sales@ocsparts.com before shipping your item back.

Return Shipping & Mail-In Address

To return your product, please mail your item to our updated address:

• Shipping Costs: You are responsible for paying your own shipping costs for returning an item. Original shipping charges are non-refundable.
• Tracking & Insurance: If you are shipping an item valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.